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Problems with my.emich

There are a number of different reasons that you may not be able to login to my.emich. Here is a list of some of the reasons you may not be able to login:

Username Password pair not found
Firewall issue
Pop-up blockers
Wrong username and/or password
Account has been suspended/disabled
Account no longer exists
My.emich is down
Browser issues

• Browser version
• Setting the Internet security and privacy settings
• Enable Java
• Enable Javascript
• Enable Cookies

Spyware and deceptive software
Check your computer for viruses
ISP issues
Known issues

• HTTP 403 Forbidden or Access Denied errors
• Search toolbars and session already running errors
• Session timeouts

 

How do I get my username and password for my.emich.

Even if you did not forget your password, you may have to reset your password anyway.  Passwords expire automatically for security purposes and should be changed regularly to avoid identify theft or other unfortunate occurrences. 

 

As a result of security risks on the internet (viruses, hackers, etc.) many companies and individuals use firewalls to protect their computers. These firewalls can restrict you from accessing materials or web sites over the Internet. Firewalls can be configured to only allow access to certain IP addresses or ports. If you cannot access my.emich.edu or are having problems accessing parts of the application such as calendar, mail or self-service, you may have a firewall configuration issue. Personal firewalls, such as Norton Internet Security and McAfee Personal Firewall can be set and controlled by the user, however, your worksite may have policies restricting the personal use of work computers and/or making changes to the firewall configuration.

 

Pop-up blockers (also known as pop-up killers, ad blockers, etc.) are programs that help to keep unwanted advertisements from popping up as you surf the internet. Unfortunately, they may also prevent necessary or beneficial windows from opening. My.emich, such as mail, calendar, and many of the channels all use javascript the same way that these pop-up ads do. So, if you have pop-up blockers installed or activated, you may not be able to access my.emich or some of the other services provided within my.emich.

To access my.emich while you have a pop-up blocker on your computer, you can do the following...

Find and disable all pop-up blocker software (there may be more than one application installed) each time that you need to access my.emich or disable the pop-up blockers for the domain (recommended solution).

Where to find and disable your pop-up blocker software depends on the software. Most are either found in your system tray or in your browser toolbar. You can right-click on the icon in the system tray or left-click on the icon on your browser toolbar and disable. Most pop-up blockers will allow you to turn off the pop-up blocker for a particular site or domain. my.emich.edu’s domain is emich.edu. By turning off the pop-up blocker for the emich.edu domain you will disable the pop-up blocker for mail, calendar and my.emich, allowing all the applications to work within my. This is our recommended solution. Or you can disable the pop-up blocker each time you are using my.emich and re-enable when you are done.

Pop-up killing or ad-blocking functions are now included in many anti-virus, internet security, personal firewall, browser, and search & toolbar programs. Disable the relevant setting in the program while you are in my.emich or disable the pop-up blocker for the domain.

 

If you cannot remember what your password is, you will need to reset your password. To do this you will need to go to my.emich.edu and click on the link that says, “How to get my username and password.” From there you need to follow the steps to get a temporary password. Once you get your temporary password, you need to follow the steps to change that temporary password to something self-selected using the my.emich password qualifications.

 

 

Your account may no longer exist if you are no longer a student, staff member, or faculty member here at EMU. Your account is guaranteed for two semesters after you graduate, but after that, it could be shut down at any time.

 

If you cannot login and you think that my.emich is down, first check the my.emich downtime webpage. If a down time is not listed there, you may call the IT Help Desk at 734-487-2120 to verify that my.emich is indeed down. We will try to give a timeline of when my.emich will be back up.

 

If you are having trouble using my.emich, there may be a problem with your browser or other software on your computer.

You may not be able to login to my.emich is because you may be using a wrong browser.

IE 6.x is the only supported browser with my.emich, however other browsers may work and as long as you are experiencing no problems can be used. If you are using a browser other than IE 6.x and after running through this document following the same procedures relevant to that particular browser you are using and still experiencing problems, you may need to install IE 6.x.

Although IE 6.x is the only supported browser with my.emich, the IT Help Desk has tested several other browsers and have found that following will work. If you are not using one of these listed browsers, we recommend that you go to www.mozilla.com to download a free version of Firefox.

 

• Open Internet Explorer or browser you are using.
• From the browser menu bar, select Help
• Select About. If there are several, choose the one about your browser. A screen will appear that shows your browser name and version.
• Verify that your version is IE 6.0 or higher.

 

You can use IE 6.x default settings as follows:

1. Select Tools then choose Internet Options. The Internet Options screen appears.
2. Select the Security tab.
3. Make sure the Internet option is highlighted
4. Click the Default Level button. Your security settings are returned to the default.
5. Select the Privacy Tab.
6. Click the Default button, your privacy settings are returned to the default.

 

Or if you want to keep custom settings proceed with the following.

1. Select Tools then choose Internet Options. The Internet Options screen appears.
2. Select the Security tab.
3. Click the Custom Level button. The Security Settings screen appears.
4. Scroll down to Java Permissions and choose either Low, Medium or High safety
5. Click OK. The Internet Options screen appears.
6. Click OK.

 

1. Select Tools then choose Internet Options. The Internet Options screen appears.
2. Select the Security tab.
3. Click the Custom Level button. The Security Settings screen appears.
4. Scroll down to Scripting, and enable Active Scripting and Scripting of Java Applets.
5. Click OK. The Internet Options screen appears.
6. Click OK.

 

Select Tools then choose Internet Options

1. Select the Privacy tab
2. Enable Cookies:
   
   • If using a default setting, move the slider to select any of the following privacy settings:
     
     • Medium High
     • Medium
     • Low
     • Accept all cookies
   • If using a custom setting:
     • Click the Advanced button
     • Select Override automatic cookie handling
     • Select Always allow session cookies
     • Click OK to return to the Privacy Tab
3. Click Apply then OK
   

 

Spyware, parasites, and other deceptive software can cause problems with your browser and/or ability to surf the internet. This may affect your access to my.emich or other websites. My.emich recommends that you check for, then uninstall or temporarily disable these types of software to eliminate problems when accessing my.emich.

To help you control these types of Internet programs that could run on your computer, you can download and install a spyware detection and removal utility, such as:

• Lavasoft Ad-aware, and/or
• Spybot - Search & Destroy from PepiMK Software

 

• McAfee FreeScan and other services
• Symantec Security Check

For more information about security:

• Macintosh users, see Apple Product Security.
• Microsoft Windows users, see Microsoft's Protect Your PC site.

 

If you are using high speed dial up for your main connection to the internet, you may not be able to access my.emich.edu.

 

 

When trying to log into my.emich, some users have reported getting "403 Forbidden" or "Access Denied" error messages.
One possible cause is an Internet Explorer 6 update installed by Windows Update. Some users found that this problem could be resolved by changing an Internet Explorer setting:

1. In Internet Explorer, from the Tools menu, select Internet Options.
2. Click the Advanced tab.
3. Under Browsing, clear the checkbox for Show friendly HTTP error messages.
4. Click OK.
5. Restart the Internet Explorer browser.

If this problem persists after changing this setting and restarting your browser, it may be caused by spyware or deceptive software on your computer.

 

When trying to access my.emich, some users have reported getting "Session Already Running" error messages.

Some users found that this problem could be resolved by changing an Internet Explorer setting:

1. In Internet Explorer, from the Tools menu, select Internet Options.
2. Click the Advanced tab.
3. Under Browsing, clear the checkbox for Show friendly HTTP error messages.
4. Click OK.
5. Restart the Internet Explorer browser.

Search toolbars may cause this problem. Users have reported that this problem could be resolved by uninstalling search toolbars from Yahoo!, mySearch, AltaVista, Google, and other sites.
You may be able to uninstall a toolbar through the Windows Control Panel:

1. From the Start menu, select Settings, Control Panel
2. Double-click Add/Remove Programs
3. Locate the search toolbar, and click Change/Remove
4. Follow the onscreen instructions.

For more information on uninstalling a program, refer to its documentation.

 

Some users have reported that they have had a problem accessing my.emich in NetZero, however if they toggle off the high speed they can login just fine.

 

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